The website of the Indian Railway Catering and Tourism Corporation (IRCTC), which provides the ticketing services of the Indian Railways, has been down for over eight hours. The Public Sector Undertaking (PSU) has admitted on microblogging platform X that the website is facing a technical issue and the team is working to resolve it. The website went down at 3.30 am after a technical glitch affected ticket bookings for platform users. IRCTC was established in 1999 by the Ministry of Railways.
After users started complaining of not being able to book tickets online, IRCTC shared on X: “Due to technical reasons, ticketing service is not available on IRCTC site and app. Technical team of CRIS is resolving the issue.”
Due to technical reasons, ticketing service is not available on IRCTC site and app. CRIS’ technical team resolves the issue.
Or you can book tickets through other B2C players like Amazon and MakeMyTrip.
— IRCTC (@IRCTCofficial) July 25, 2023
People who want to book tickets can visit the PRS counter or contact web service agents like Make My Trip and Amazon.
Many users have started complaining to IRCTC claiming that their money has been cut and are trying to know when they will get it back.
Others posted on X that they tried to book tickets through partner services but were unable to do so.
According to the IRCTC website, the PSU has been incorporated as an extended arm of Indian Railways to modernize, professionalise and manage catering and hospitality services at stations, trains and other locations and promote domestic and international tourism.
The PSU has five zonal offices at New Delhi, Mumbai, Kolkata, Chennai and Secunderabad and 10 regional offices at Lucknow, Chandigarh, Jaipur, Bhopal, Ahmedabad, Guwahati, Bhubaneswar, Patna, Ernakulam and Bangalore.
IRCTC also offers budget hotels, special tour packages and information for travelers on its website and app.
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